Frequently Asked Questions

Your pet could be vomiting for a number of reasons. They may have ingested something that made them sick, which could be serious, or they may simply need to get something out of their system. Some questions to prepare to answer when you call to talk with a receptionist are:

  • How many times has your pet vomited?
  • How long has this been going on?
  • Is there blood in the vomit?
  • Have they consumed anything strange or unusual that you know of?

Your pet could have diarrhoea for a number of reasons. They may have ingested something that made them sick, which could be serious, or they may simply need to get something out of their system. Some questions to prepare to answer when you call to talk with a receptionist are:

  • How many times has your pet had diarrhoea?
  • How long has this been going on?
  • Is there blood in the stool?
  • Have they consumed anything strange or unusual that you know of?

If the stray animal (whether a pet or wildlife) is injured, we will treat them if necessary, then reach out to the right people for their continued care. If wildlife is not injured, do NOT retrieve it. Most of the time, it is there for a reason. We will direct you to the best place for their care.

We recommend calling us if you’re concerned about your pet’s breathing. This could be a sign of heatstroke, an injury, or consumption of a toxic substance. Consider whether your pet has recently eaten something unusual or whether they are overheated or dehydrated when you contact us.

Your pet may be limping because of an injury to a joint or even an external injury to one of their paw pads. Handle your pet carefully while examining them in search of the injury, but if they whine or flinch away from you, do not force the issue. We recommend that you call us to discuss the specifics of the case. Please mention if your pet has recently had an accident or if they were active immediately before the limping began.